Update to Your Sales Support Experience for FINR (51–99) Groups

For fully insured groups with 51–99 employees enrolled on the plan

To better support our employer partners, we’re making improvements to how service requests are handled for groups in the FINR segment (fully insured groups with 51–99 employees enrolled on the plan).

What’s changing?

Beginning January 12, 2026, support for 51–99 fully insured groups will transition to an established, centralized service unit. This means servicing and processing tasks will no longer be handled by the individual sales support contacts you may have worked with previously.

Why the change?

Moving this work to a dedicated service unit allows us to respond to your requests faster, more consistently, and with improved accuracy. This team specializes in supporting groups like yours and is equipped to provide a streamlined experience.

Who is impacted?

This update applies to employers with 51–99 employees enrolled in a fully insured medical plan (FINR segment).

What’s different for you?

Instead of working directly with a specific sales support contact, all FINR-related servicing requests will now be handled through a centralized email inbox. Please begin using: PremeraSalesService@premera.com

We recommend adding this address to your contacts to ensure timely communication.

Need help or have questions?

Your Premera account representative remains available to support you and can help address any questions about this transition.