Care that helps members find their way forward

When a Premera member with Type 2 diabetes, arthritis, and other chronic conditions started missing important follow-up care, our systems identified a pattern that needed attention. There was no clear crisis, but there was an opportunity to step in early and help.

A Premera case manager reached out, listened to the member’s concerns, and helped identify practical next steps. The member had stopped taking a prescribed medication because of side effects and was struggling to keep up with appointments around work. The case manager helped the member reconnect with care, enroll in digital diabetes support, set realistic health goals, and prepare questions for their provider.

That support became even more important when an emergency room visit led to a thyroid cancer diagnosis. The case manager continued to stay close, helping the member navigate appointments, resources, pre-surgery planning, recovery needs, and ongoing pain management. Just as important, the case manager offered steady human support during a frightening and complex health journey.

With help from their case manager, the member stabilized their blood sugar, stayed connected to their care team, completed surgery, and continued making progress toward better health. It’s a powerful example of how proactive, coordinated support can help members move from uncertainty to action.

Read the full member story on our Healthsource blog.

CareCompass360 is expanding this support in 2027

For self-funded groups, CareCompass360 is evolving in 2027 to provide a more connected, proactive support experience for members through a unified clinical care model.

This enhanced approach is designed to help members access the right support at the right time, while giving employers a more consistent way to manage complex care needs and total cost of care.

As part of this evolution, CareCompass360 will serve as a unified clinical foundation that brings together care management, specialty navigation, digital engagement, and whole-person health resources. The program is designed to:

• Identify rising health risks earlier
• Connect members to the most appropriate level of clinical support
• Guide members through complex care needs with personalized care management
• Improve engagement through coordinated digital and clinical experiences

By creating a more seamless and connected member experience, CareCompass360 helps support better health outcomes while advancing a proactive approach to managing healthcare costs.

If you have questions about the CareCompass360 program, reach out to your Premera representative or producer.