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Change Healthcare cyberattack is contained

March 21, 2024

On February 21, UnitedHealth’s Change Healthcare announced they had experienced a cybersecurity incident. Change Healthcare provides various technology services across the healthcare industry. Change Healthcare indicated their information technology systems had been compromised during the incident. The company immediately disconnected services, notified law enforcement, and began investigating the threat. There is no immediate timeline for restoration of services.

Premera has taken steps to secure our systems and monitor for indications of this cyberattack. There is currently no sign of suspicious activity within Premera’s systems. Our pharmacy benefit manager, Express Scripts, has also taken precautionary measures to disconnect their networks from Change Healthcare and, in some cases, Optum.

Some members may experience difficulties in accessing pharmacy services. We’ve also learned that some of our programs may not have access to certain Change Healthcare provided resources, which may be limiting members’ ability to access services.

We continue to monitor the situation and work closely with our partners. For up-to-date information, you can follow our coverage of this incident on Healthsource blog.