Data tells a story: Understanding and addressing gaps in care

In healthcare, data tells a powerful story—one that often goes unheard. Every piece of information we gather provides insight into the experiences of our health plan members. Sometimes, it also highlights disparities that need to be addressed. Collecting race, ethnicity, and language (REL) data isn’t just about numbers—it’s about people, their healthcare journeys, and ensuring that every individual gets the care they deserve.

By gathering REL data, we can identify gaps in care and uncover where the healthcare system may be falling short. Understanding these gaps is the first step toward creating more equitable solutions. That’s why we’re committed to better knowing our member population—so we can help improve healthcare for everyone, especially those in communities that have historically faced barriers to care.

We invite you to watch our video, a video which features real people sharing their personal experiences with healthcare. Their stories illustrate how race, ethnicity, and language can shape the care they receive and why it’s so important that we take action. Everyone deserves access to culturally competent, high-quality care. By listening to these stories, we can work together to make meaningful improvements

To further support this effort, we’ve created a dedicated web page where members can learn more about why we’re collecting REL data and how sharing this information can help their communities. By opting in, members play a vital role in ensuring that healthcare providers and health plans have the information they need to address disparities and enhance care for our communities.

Check out the webpage: https://www.premera.com/visitor/about-premera/diversity-data

As an employer, your role is essential in supporting this effort. By encouraging awareness among your employees, you can help ensure that more people understand the importance of this initiative and feel empowered to share their data. Together, we can drive meaningful change and work toward a future where healthcare is equitable for all.

Thank you for your partnership in advancing health equity in the communities we serve.