Premera Transitions to Electronic Explanation of Benefits in 2025

Premera is transitioning from mailed paper Explanation of Benefits (EOBs) to electronic EOBs to streamline access, enhance security, and support environmental sustainability.

Starting in March, members with an active premera.com account who aren’t opted in to electronic EOBs will be automatically enrolled in electronic EOBs.

Key details

• Transition is expected to begin in March 2025 and will occur in waves based on group funding type
• Members won’t experience any disruption in using their health plan benefits
• We will keep you informed of updates in future editions of Employer News
• We encourage you to promote premera.com account creation to your employees as well as signing in to confirm their contact information is correct. You can find ready-to-share materials in B’link to send to your employees! Check out the Create an Account on premera.com and Mobile App materials in the Manage Your Plan category.

Who can sign up for electronic EOBs?

• Anyone included on the health plan who has created their own account on premera.com
  • Plan subscribers
  • Other adults on that plan
  • Dependents at least 18 years old in Alaska
• Members with children or other dependents on their plan who are over the age of 18 in Alaska, won’t be able to see their claims information or electronic EOB.

Who can’t sign up?

• Dependents 17 and under in Alaska. Their EOBs can be viewed by the plan subscriber.
• Members whose coverage has ended; they’ll receive any further EOBs by mail.

Members can revert to paper EOBs by signing in to their premera.com account.

Contact your Premera account representative or producer for more information.